Does your company consistently deliver a 5 Star customer experience?
Our clients use the data we collect to evaluate every consumer “touch point” and develop strategies to improve performance and ensure the delivery of exceptional customer service.
Your Secret Shopper is committed to conducting valuable strategic appraisals of the products and services your company offers. Our goal is to assess your current operation and explore new and innovative ways to measure and improve the complete “customer experience”. We strive to help our clients reach new levels of customer service and operational success, while at the same time recognizing strengths and rewarding employees that go above and beyond.
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Objective: Create the ultimate 5-Star customer experience!
Our team goes to great lengths to accurately and professionally assess the level of customer service provided across the main consumer touch point of your business. We will identify potential areas of improvement and develop specific, measurable strategies to improve the overall customer experience.
Improve Customer Experience
Your Secret Shopper offers both one-time assessment and on-going programs that allow us to monitor improvement and establish benchmarks for improvement.
Our process not only provides you with valuable data on your business’s actual “customer experience”, but also gives you critical feedback on your team. In addition to identifying potential areas of improvement, our evaluation allows you to recognize and reward employees that receive high marks. Your Secret Shopper awards “Stellar Performer” certificates or “Customer Service MVP” awards to members of your staff that exhibit high levels of customer service.
Our system involves three primary methods of review solicitation:
- Staff training on in-person asks
- Professional email follow-up and link to major review sites
- Text message thank you and review request
Many consumers are willing to leave positive feedback and simply need to be asked or prompted via email/text with a simple and convenient method to leave a 5-star review.
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Can you afford not to use Your Secret Shopper?
Your Secret Shopper assists you in identifying what brings your customers back or what drives them away.